WHO WE ARE: Grover Gaming & Banilla Games, headquartered in Greenville, North Carolina, is a software design and development company that specializes in electronic gaming throughout the United States and Canada. Having more than 215 employees located in seven states, we are working every day toward building a strong foundation of humble, passionate people, effective processes, and superior products. Our dedication to customer service, adaptability, and a diverse range of products has solidified our position as a global leader in the electronic gaming industry, leading to our second year on Inc. Magazine’s list of fastest growing companies in 2020 at #194. Grover Gaming strives to support local communities and has helped raise over $200 Million for charities through its partnerships in charitable gaming markets.

SUMMARY: The Production Associate is responsible for providing excellent customer service for all customers and completing warehouse tasks such as assembling and testing of gaming terminals. The Production Associate will also, test new products/software that we are developing, and help maintain the warehouse environment to meet organizational standards.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RESPONSIBILITIES:
 

• Understand company Mission, Vision, and Values and be an ambassador of MVV.
• Proactively identify problems and suggest solutions.
• Learn to operate forklift, pallet jack or handcart to move materials.
• Maintain cleanliness and organization of warehouse.
• Perform additional warehouse related duties as required.
• Be able to identify the various hand tools used in production, and what they are used for in the cabinets.
• Develop basic knowledge of different types of cabinets and how they function. Be able to identify what each part of the cabinet does.
• Resolve product or service problems by qualifying the customer's complaint; determining the cause of the problem; determining the best solution to solve the problem; expediting correction or adjustment; and, following up to ensure prompt and adequate resolution.
• Have a pleasant, patient, and friendly attitude while always maintaining a professional composure.
   

• Valid driver’s license with clean driving record
• Excellent written and verbal communication
• Strong organizational skills and attention to detail
• Experience operating box truck/route truck
   

• Advanced skills with Microsoft suite