The first Zaxby's was established in Statesboro, Georgia, near the GeorgiaSouthern University campus, by childhood friends Zach McLeroy and Tony Townley. The company operates as a casual dining restaurant, offering prepared-at-order chicken fingers, chicken wings, sandwiches, salads, and appetizers.[2] Dipping sauces are offered with chicken finger orders, and range from mild, to the moderate ''Zax sauce'', to the intensely hot ''Nuclear'' and ''Insane''. Dining rooms at Zaxby's restaurants are decorated with assorted whimsical objects and signs, which often vary in theme by location and region. Some locations in college towns feature objects and decorations related to the local university. Similarly, citrus-industry themed decorations line the walls at an Orlando, Florida location.

Since the December 2013 announcement that Zaxby's would begin to offer the Coca-Cola Freestyle machine at their locations, the decor in the fountain drink dispensing area has been dominated by that distinctive dispenser and other Coca-Cola branding.

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• Catering

Located in Winterville, NC