In the day-to-day work environment conflict is inevitable. People have different viewpoints and, under the right set of circumstances, those differences escalate to conflict. How you handle that conflict determines whether it works to the team's advantage, or contributes to its demise.
You can choose to ignore it, complain about it, blame someone for it, or try to deal with it through hints and suggestions. Or, you can be direct, clarify what is going on, and attempt to reach a resolution. Since the combined effort of people with varying viewpoints, experiences, skills, and opinions can far surpass what any group of similar individuals could achieve, it is clear that conflict has to be dealt with. The question is how: it has to be dealt with constructively and with a plan, otherwise it's too easy to get pulled into the argument and create an even larger mess.
Who Should Attend
Supervisors, Managers and others who need to manage conflict within their teams.
At the end of the course you will be able to:
- Describe the value of conflict in the workplace
- Identify your conflict style and how it impacts the way you manage conflict within your team
- List the strengths and limitations of your conflict style in managing conflict within your team
- Describe a process for managing conflict within your team
- Develop ground rules to help your team make constructive use of conflict during meetings
- Create an action plan to manage a conflict within your team using a current workplace situation