BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20201006T130000Z
DTEND:20201006T200000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Communication and Conflict: Working Effectively with Others
DESCRIPTION:No matter what your role is in an organization\, you will not be successful if you cannot work well with others. Whether your customers are internal or external\, you must be able to communicate effectively and resolve conflict to achieve and exceed your goals.\n\nIn this full day course you will learn how to build successful and productive work relationships through the use of effective communication and conflict resolution skills.\n\nWho Should Attend\n\nAnyone who would like to build better business relationships to maximize their on-the-job performance\n\nLearning Objectives\n\nAt the end of this course\, participants will be able to:\n\n\n	Describe the importance of communication skills in building effective work relationships\n	Identify ways to improve effectiveness in sending messages\n	Develop "I-statements" to foster mutual respect\n	Confirm understanding through paraphrasing\n	Use effective questioning techniques\n	List strategies to help manage their conflict triggers\n	Recognize their personal patterns of behavior in conflict\n	Respond to conflict situations with tact and diplomacy\n	Explain how to use a 5 step process to resolve conflict\n	Identify strategies for handling difficult responses when dealing with conflict\n	Apply the process for resolving conflict to a situation they are facing at work\n\n\nCredits\n\n \n\nCPE Field of Study(s): Personal Development
X-ALT-DESC;FMTTYPE=text/html:<p>No matter what your role is in an organization\, you will not be successful if you cannot work well with others. Whether your customers are internal or external\, you must be able to communicate effectively and resolve conflict to achieve and exceed your goals.</p>\n\n<p>In this full day course you will learn how to build successful and productive work relationships through the use of effective communication and conflict resolution skills.</p>\n\n<p><strong>Who Should Attend</strong><br />\nAnyone who would like to build better business relationships to maximize their on-the-job performance</p>\n\n<p><strong>Learning Objectives</strong><br />\nAt the end of this course\, participants will be able to:</p>\n\n<ul style="margin-right: 0px\;">\n	<li>Describe the importance of communication skills in building effective work relationships</li>\n	<li>Identify ways to improve effectiveness in sending messages</li>\n	<li>Develop &ldquo\;I-statements&rdquo\; to foster mutual respect</li>\n	<li>Confirm understanding through paraphrasing</li>\n	<li>Use effective questioning techniques</li>\n	<li>List strategies to help manage their conflict triggers</li>\n	<li>Recognize their personal patterns of behavior in conflict</li>\n	<li>Respond to conflict situations with tact and diplomacy</li>\n	<li>Explain how to use a 5 step process to resolve conflict</li>\n	<li>Identify strategies for handling difficult responses when dealing with conflict</li>\n	<li>Apply the process for resolving conflict to a situation they are facing at work</li>\n</ul>\n\n<p>Credits</p>\n\n<p><span style="color: rgb(62\, 62\, 60)\;">&nbsp\;<img alt="image.png" src="https://cai--c.na75.content.force.com/sfc/servlet.shepherd/version/download/0681K00000KoIoh?asPdf=false&amp\;operationContext=CHATTER" /></span></p>\n\n<p>CPE Field of Study(s): Personal Development</p>\n
LOCATION:Hilton Greenville 207 SW Greenville Blvd SW Greenville\, NC 27834
UID:e.840.10958
SEQUENCE:3
DTSTAMP:20260419T145115Z
URL:https://business.greenvillenc.org/events/details/communication-and-conflict-working-effectively-with-others-10-06-2020-10958
END:VEVENT

END:VCALENDAR